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€7,814.40/year
1373 PointsDuration
2 Years
Language
English
Apply date
Aug 2024
Program Description
IT service and support technicians provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The technician will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
There may be additional costs by this University.
There may be additional costs by this University.
Entry Requirements
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Curriculum
Learning Outcomes
- Demonstrate confidence to work independently to setup, configure, and maintain a desktop computer (client or server); stand-alone application; and/or computer system.
- Demonstrate techniques to troubleshoot situations that impact the operation of a desktop computer (client or server); stand-alone application; and/or computer system.
- Demonstrate appreciation of the ICT career field and the need to be lifelong learners.
- Demonstrate the understanding of IT service management concepts such as IT processes, procedures, tasks, and checklists as part of ITIL framework.
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