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Tourism & Leisure
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Diploma in Hospitality Management - IAN International
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BACHELORS

Diploma in Hospitality Management - IAN International

IAN International Academy of Naples
NaplesItaly
On campus
Full-time
Duration
2 Years
Language
English
Start date
Sep 2024

Program Description

This diploma in Hospitality Management focuses on the latest developments in the hospitality sector. Acquire recognized leadership skills and competencies to effectively manage a team and operations, while understanding organizational behavior in the hospitality industry.

From operational strategies and marketing processes to how to navigate performance and control systems, learn to lead with service excellence. Develop professional hospitality management competencies and learn the principles behind important management concepts, such as operational strategies, performance and control systems, and effective marketing approaches.

This diploma in Hospitality Management is complete with a sommelier specialization throughout the study of wine culture and specifics. The students will acquire complete knowledge and experience of the finest wines on a global scale as part of the most popular European tourism activity.

Entry Requirements

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Curriculum

Year 1

Application of the self-control system for food safety

Layout and setting of the spaces

Management of distribution flows

Supply and supplier relationship management

Preparation of dishes directly on the table

Reception and customer assistance in catering service

Year 2

Definition of the characteristics of the service offer based on the forecast budget

Customer satisfaction management

Implementation and management of a quality system

Planning of ordinary and extraordinary maintenance interventions

Administrative management and management control

Management of the production cycle of the accommodation and hospitality service

Planning and establishment of relationships with service providers related to the offer to be provided

Positioning of the offer and the structure of hospitality services

Development of promotional initiatives

Planning and coordination of the organisational structure
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